Category: twitter

My whereabouts, some recent media coverage

I’m writing this from Cambridge (MA, USA; not UK), where I’m a few days into my stint as a Visiting Researcher at Microsoft Research New England. I’m thrilled to be able to spend some quality time with the Social Media group here, including long-time colleagues like Kate Crawford (who has worked with us on our Crisis Communication projects), Nancy Baym, Mary Gray and danah boyd, without a doubt some of the smartest and most collegial social media researchers anywhere. It’s also a very interdisciplinary setting populated by some of the world’s leading computer scientists, mathematicians, and economists. I’m here until mid June, when I’ll return to QUT to continue on as Deputy Director of the CCI as well as taking on a new role as Director of Research Training Programs in the Creative Industries Faculty – so a big, bumper year ahead.

In the meantime, here are a couple of recent media interviews I did and that are still available online (for now).

The first was a live interview on ABC Radio National’s Life Matters program. The story was called Your ‘Posts for Profit’, and this is the ABC’s summary:

There are millions upon millions of Twitter posts every day, a vast source of information for businesses and marketers. Access to this massive stream of data is sold by Twitter to those that can afford to buy it. But should it also be available to non-profit organisations for research purposes, and what will be the ultimate cost if these types of organisations are shut off from the data stream?

Full recorded audio and transcript available at the Radio National website.

The second is a segment on this week’s Queensland edition of the ABC 7.30 report, taking a look at the 2013 Queensland Floods, and how both community and government uses of social media in such situations have changed over the past few years. The video is available here (as I say, for now).

screen grab from 7.30 report interview

Cross-posted to the Mapping Online Publics blog.

Who’s @theqldpremier?

So, I’m sure Australian readers will have noticed that some things changed in Queensland over the weekend.

Sometime yesterday I noticed that now ex-Premier Anna Bligh’s Twitter account, @theqldpremier (which had been going great guns, by the way, and props to her for that among many other things), looked all wrong:

There had already been plenty of half-joking speculation as to what was going to happen to the Twitter account. At first, like several other people, I thought that somehow amid the adrenaline rush, sleep deprivation and media frenzy of the election, that Anna Bligh’s team had ceremonially handed over her Twitter account along with the custodianship of the State. Perhaps there was a Social Media Account Handover Policy sitting somewhere in a filing drawer in Parliament House?

Then I dug around a bit and realised that Anna Bligh still had her account (and therefore her history and followers, etc), but had simply changed her username – which is something anyone can do at any time, of course:

But then I thought, hang on. Campbell Newman seems to have taken over the @theqldpremier handle instantly. Automagically, even. Did someone really organise this? Surely his team has better things to do the day after the election? Maybe social media really has arrived.

A wee spot of forensics ensued – it looks like someone (@samueljacksonmp) unconnected with the Newman team noticed the username was free, had the foresight to grab it for himself, and passed it on to the new Premier’s team (who have yet to really do anything with it). I also note that it isn’t a ‘verified’ official account, and never has been I don’t think.

Anyway, here’s some screenshots from my little expedition:

I’ve no way of verifying that this is how it happened, but it makes a lot more sense than the Official Social Media Account Handover Policy theory.

a (very) short history of social media taglines

Lawson Fletcher has written a very insightful post about a funny little Twitter exchange I had with various people last night, prompted by some observations I made about the way social media taglines have changed over the past 5 years or so. Go over there to see how it all started.

While it was mostly a lot of fun (largely thanks to Kate’s lightning-fast wit and #soylentgreen references) it seems it was also interesting to people, so here’s some thoughts on what is behind my interest in the evolution of social media, via the taglines.

As I said at the time, I think taglines (think YouTube’s ‘broadcast yourself’) are interesting and important: they’re the ‘slogans’ that tell us what the platform owners want us to think platforms are ‘for’; and decisions to change them prompt us to notice what else has changed – the layout of homepages, the weight and usability given to various affordances, and indeed the business models themselves. I’ve been paying attention to these things for a while, beginning with Flickr (in my own PhD), more recently Twitter, and of course YouTube (even more so now that Josh and I are working on a second edition of our book).

My summing-up tweet was:

social media taglines over the past 5 years: from infantile self expression, to narcissistic cosmopolitanism, to networked consumption.

I’ve written about these shifts in the representation of the ‘ideal’ user in relation to the self, to the social network and to ‘the world’ in an as-yet incomplete and unpublished paper, and I’ve pasted an excerpt at the bottom of this post so you can get a sense of my most pointy-headed angle on it.

This afternoon I’ve dug up a few more snapshots of the Twitter homepage using the wayback machine, and here they are. (And by the way, the Wayback Machine is a godsend and an essential resource for tracking the history of the web platforms we use daily and that tend to change incrementally but unnoticed right in front of us.)

September 2006
The tagline (in the page header) was “A Whole World in Your Hands”; and then

“Twitter is for staying in touch and keeping up with friends no matter where you are or what you’re doing.”

September 2007
Tagline: “What are you Doing”; and then

“A global community of friends and strangers answering one simple question: What are you doing? Answer on your phone, IM, or right here on the web!”

I haven’t been 100% thorough, but it seems that “What are you doing?” persisted until sometime in 2009, when the landing page looked like this [click to enlarge]:

And now, suddenly:

For those interested, here’s the promised chunk from the unpublished paper that will now have to be completely revised because I think the latest shifts make what I’ve said pretty anachronistic:

In early 2006, co-founder and then-CEO of the Flickr photosharing service Stewart Butterfield outlined the new corporate vision of the website in an official blog entry. He introduces the post with some self-deprecating asides about what it’s like to work in “big companies”, referring to Yahoo! as Flickr’s “ever-loving parent”, gently mocking the burdens corporate culture places on creatives. He evokes the “powerpoint ‘decks’, spreadsheets, long meetings” and other “crazy processes” – like being asked to come up with mission statements – that infest it. Butterfield writes that the process of coming up with a mission statement was something he initially saw as an imposition on time that could be better spent “fixing stuff” or adding “needed features”, but then quickly shifts into manifesto mode, declaring that “after thinking about it for a while, the vision was obvious”: “The Eyes of the World.” The elaboration that Butterfield goes on to provide is as neat an encapsulation as any of the ways in which ordinary or everyday life, creativity and the cosmopolitan come together in the discourses around social media:

That can manifest itself as art, or using photos as a means of keeping in touch with friends and family, “personal publishing” or intimate, small group sharing. It includes “memory preservation” (the de facto understanding of what drives the photo industry), but it also includes the ephemera that keeps people related to each other: do you like my new haircut? should I buy these shoes? holy smokes – look what I saw on the way to work! It let’s you know who’s gone where with whom, what the vacation was like, how much the baby grew today, all as it’s happening.

And most dramatically, Flickr gives you a window into things that you might otherwise never see, from the perspective of people that you might otherwise never encounter.

In what has since become a recognisable pattern of curatorship on the official Flickr weblog, Butterfield goes on to provide a number of carefully selected examples of Flickr images that bear out this vision: images of the 2006 Paris riots snapped and uploaded in real time (as an example of ‘citizen journalism’); photographs of vernacular architecture, mundane details of the urban environment; and of course some visually appealing photographs featuring the dominant subjects of contemporary vernacular photography: babies, kittens, flowers and sunsets.

The metaphor ‘the eyes of the world’ works in two distinct ways. First, the publication of personal photographs on the Flickr website preserves and publicly remediates those aspects of ordinary life that a large number of citizens see and choose to capture (the eyes of the self, as it were). Second, and as a consequence of this, the Flickr website also functions as a window on the worlds of others. There is a complicated notion of the ‘global’ underlying this idea of the ‘eyes of the world’; one which connects with various points along what Ong (2009) has called the ‘cosmopolitan continuum’: the ideal user of Flickr is invited to connect with both intimates and strangers on the basis of the mundane; and is further invited to engage with the world of the global ‘other’ on the basis of spectacular events, visual aesthetics, and the cultural distinctiveness of everyday life.

This moment in the development and growth of Flickr also marks a distinct moment in the evolution of digital culture and the discourse around it more broadly, precisely because it brought together within one media platform both of these modes of making and experiencing media. On the one hand, participation in Flickr is constructed as involving self-expression and the documentation of one’s own experience (the eyes of the self) and, on the other, participants are invited to experience social connection and global awareness (a window on the world).

This moment foreshadowed a much more extensive trend, now also represented by the near-ubiquity of social networking sites like Facebook and Twitter. At the time of the ‘eyes of the world’ statement, Flickr was at the height of its early fame in the technology media as one of the darlings of the ‘Web 2.0’ moment. Much of the industry rhetoric around Web 2.0 was focused on the new development of web-based platforms that not only allowed individual users to upload their own content, but also provided the means for the user community to organise and evaluate that content collectively, via the now quaint-sounding principle of the “folksonomy” (O’Reilly 2005). But with the exception of blogging, even in the most enthusiastic accounts of these developments in the technology press, there was little indication that social media might come to play as significant a role in media culture more broadly – that is, beyond ‘web culture’ – as is now increasingly the case. In the years since, it has become clear that social media are not only enabling individuals to more conveniently access publishing technologies, but that they are also playing a significant role in global public communication; in some cases at a scale that far exceeds the original intentions of the founders of the platforms concerned.

As a demonstration of this shift, Flickr’s slogan in 2004 was rather modest and primarily focused around its technical affordances for individual web users: potential participants were invited simply to “Share pictures in real time!”. Now the tagline on the home page much more ambitiously reads: “Share your photos. Watch the world.” This shift in social media from personal technology to public communication is also borne out by the similar evolution and widespread popularity of the short-message sharing social network site Twitter.com. Twitter recently changed its tagline (the short slogan which acts both as invitation to users and an evocation of the platform’s overall purpose) from the ‘me-centred’ “Twitter is for staying in touch and keeping up with friends no matter where you are or what you’re doing” – which users could do by answering the question “What are you doing right now?” in 140 characters or less – to something more akin to a global mission statement built around real-time events: “Share and discover what’s happening right now, anywhere in the world.”

These examples demonstrate that there is a shift occurring in the way that the role of everyday communication and personal media use are thought to figure in public discourse; and this shift has accompanied the widespread (but by no means universal) uptake and usage of social media platforms, alongside the increasingly global ambitions of the businesses that provide these services. Via user-created content networks and social network sites, the everyday lives of individuals are being remediated into new contexts of social visibility and connection – through Facebook and Twitter status updates, videos uploaded to YouTube, and photos contributed to Flickr. [etc]

Oh, and something else I tweeted later in the evening:

SCORE! on Flickr’s current homepage (without logging in): “Community. Flickr is made of people.” #soylentmedia

Obligatory Google Buzz post

Cross-posted to the Air-l list.

In a discussion about Google Buzz, surveillance and privacy, Christian Fuchs said:

Google CEO Eric Schmidt recently remarked about Internet privacy: “If
you have something that you don’t want anyone to know, maybe you should
not be doing it in the first place”, which points towards a lack of
understanding of the online surveillance threat and privacy issues.

[He really did: see here]

Absolutely, and there is something more to this jaw-droppingly blasé statement as well. I don’t think it’s only a result of Google’s desire to facilitate and track and cross-aggregate everything everyone does on the internet ever (which is clearly the manifest destiny of Google, and several others).

We also had this today in the WSJ:

After taking steps to stem the public backlash against its social-networking service Buzz, Google Inc. is planning further updates and considering changing how it tests new Buzz features.
 
Google product manager Todd Jackson said in an interview Monday that the number of people initially uncomfortable with the service underscored that the company’s approach of testing Buzz among its employees hasn’t been sufficient.”

“Getting feedback from 20,000 Googlers isn’t quite the same as letting Gmail users play with Buzz in the wild,” Mr. Jackson said. “We needed to launch to the public and get feedback from users.”

Um…

(Thanks to Michael Zimmer for tweeting the link)

As various commenters have pointed out elsewhere, Google’s apparent “lack of understanding” of the threats to privacy has an identity politics as well. At least in my head (and tell me if I’m crazy), the ideal, undifferentiated internet user says: “I mean, I live my life online and it’s fine. I don’t care who knows which Starbucks I’m using my Blackberry at or which of my business contacts I compare Geek 2.0 conferences with or what Business 2.0 book I’m buying.” All very obvious – the assumed, unrecognised privilege that goes with a certain class position, geographically myopic worldview despite the desire for global colonisation, and so on.

But this assumption of a universal ‘we’; the complete carelessness about the idea that public exposure can do harm; the shrugging off of the social complexity of social media, and so on, also have a gender politics.  In some of the *critique* of Googlebookspacetube, so does a similar shrugging off of the messy mix of pleasure, affinity, and risk of social media participation; and indeed the insistent bracketing off of concrete lived experiences, so we can get at the main game: Economics. The World. History. Everything.

But back to Buzz. Most obviously, as the widely circulated (but now password-protected) “Fuck You, Google” blog post on the Fugitivus blog so clearly demonstrated, even in the affluent West, if you have ever had a stalker, an abusive ex- or current partner, or live in a community/family where it might not be safe to be outed as gay, there are plenty of things you might not want people to know you’re saying or doing. It doesn’t mean you “should stop doing them” – or saying them – on the Internet.

What would a social media platform look like if it listened carefully from the beginning to what users are actually doing with the platform -  collectively constructing a wide and often overlapping range of uses, communities, etc., including a nuanced set of publicity/privacy settings. What if the provider provided the tools to do that, and didn’t come crashing in in the middle of the night to redesign everything and randomly release ‘features’ that have no obvious relationship to the practices of users? 

To finish by returning to the subject of business if not capital-E Economics:

I understand that there is actually no business case for blanket privacy in the free-to-use, advertising-supported business model that drives Google, Facebook, and Twitter (indirectly), but I’m not sure there isn’t a business model (where “business model” might or might not include a profit motive) that could work quite well and treat user communities with more respect – including respect for the knowledge and expertise they have developed through their work as users. I still think Flickr had it more or less right in some ways (especially in the areas of privacy settings and community governance) – but theirs is a Freemium business model (where you have a choice of a fairly full-featured free account, or a paid ‘power’ account).

I genuinely mean this as a devil’s advocate question: given the helplessness of users in a free-to-use model, are we better off as customers than we are as users? How might we ask to be addressed as citizens as well, or instead?

Flussgeist & ambient intimacy

I’ve been playing around with various twitter mashups, tools and toys lately, and I just had to give this one a quick mention.

Unusually for me, I am about to talk about some art…

Gregory Chatonsky’s work L’attente/The Waiting (warning, Flash-heavy), part of a series called “Flußgeist”, the “spirit of the flow”, mashes up twitter posts with Flickr photos whose tags match keywords in the tweets, along with an ambient soundtrack (pulling in data from Odeo) and video footage of urban pedestrians waiting at the lights, lost in thought, walking, or just standing around.

The overall effect is quiet and beautiful, of course, and it’s a nice comment on the ambient intimacy we are learning to associate with twitter. I think it is also doing something in the way of reflecting on the very different ways of being together-but-apart that the experience of sharing space in cities brings with it – the intimacy of strangers, maybe; it invites us to consider the slight frisson associated with observing the ‘private’ moments of others in a ‘public’ place. The ‘private’ (or personal) and the ‘public’ are of course precisely what is being reconfigured through social media. More importantly, as Melissa points out, the uses and meanings of particular social media platforms, and the social practices that are associated with them, are emerging via the mass popularisation – the large-scale takeup – of social media, and not as a simple consequence of the invention of new things – platforms, widgets and gizmos. That’s why we won’t simply see ‘migrations’ from one platform to another; facebook is not myspace is not twitter.

Which is a long-winded way of saying that we can’t know what Twitter, as a relatively open and underdetermined platform, but one that is at this stage used by a relatively ‘niche’ population, will turn out to be ‘for’ in the end.

And a note to self more than anything: the mashing up of video footage from the street with twitter posts also reminds me to be very careful about how I interpret things. I will try with renewed vigour to remember how cheap and unproductive it is to simply import categories and metaphors derived from existing cultural and social theories developed to understand social life in modernity (the ‘flaneur’, the ‘voyeur’, the ‘narcissist’) to think about the relationships and practices that emerge via the collective use of each new social media platform. We have to look as hard as we can at what really seems to be going on, as ‘new’ practices emerge and ‘old’ ones are remediated.